TERMS OF USE AND PRIVACY POLICY
WHO ARE WE?
Buckingham Tourist Information Centre is run by Buckingham Town Council, The most local tier of government in Buckingham. As well as providing services such as parks, play areas and other open spaces, we also run the Lace Hill Sports and Community Centre, Shopmobility and the Brackley Road Cemetery. We take your privacy seriously, and this notice describes how we collect, store and use information you chose to share with us.
RESPECTING YOUR PRIVACY
We are committed to ensuring that your privacy is protected. When you provide us with information, it will only be used in accordance with our Data Protection Policy and the relevant Privacy Notice.
ABOUT THIS POLICY
If you have any enquiries related to how we use your personal information or any particular aspects of our privacy policy you can contact us in writing to the Town Clerk, Buckingham Town Council, Verney Close, Buckingham, Buckinghamshire, MK18 1JP or you can email townclerk@buckingham-tc.gov.uk. We may change our privacy policy occasionally. You should check this page from time to time to ensure that you are happy with any changes. The current version of this privacy policy is effective from 1st July 2020.
Information We Collect and Process
Every form that we use to collect personal information will contain a specific privacy notice that explains to you why we are collecting your data and how long we will hold it for. We outline below the different circumstances in which we collect data:
We collect and process personal information provided by people when they contact us to enquire about our services. This is a necessary process before entering into a contract with us.
In other cases, we collect and process personal information provided by people because it is necessary for the pursuit of our legitimate interests, including: The organisation of public events.
Acting as data processor to provide administrative support for community groups
In other cases, we will specifically ask for your consent to process your information at the time that we collect it.
SHARING INFORMATION WITH OTHER ORGANISATIONS AND COMPANIES
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so. We do act as a data processor for a number of voluntary organisations, and they may choose to share personal information with us to enable us to provide them with administrative support.
USE OF OUR WEBSITE
The following aspects of your privacy are related specifically to use of our web site: www.discoverbuckingham.uk
LINKS TO OTHER WEB PAGES
Our web site may contain links to other web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy statement applicable to the web site in question.
CONTROLLING YOUR PERSONAL INFORMATION
Whenever you provide us with personal information we will use the details you provide in reference to that specific enquiry or sales transaction.
INFORMATION REQUESTS
You have the right to request a copy of any personal information which we hold about you. We will respond to any such requests within 20 days. Requesting a copy of your information is generally free of charge, although we reserve the right to charge for requests which are manifestly unfounded, excessive or repetitive. If you would like a copy of the information we hold about you, contact us by post to the Town Clerk, Buckingham Town Council, Verney Close, Buckingham, Buckinghamshire, MK18 1JP S or you can email townclerk@buckingham-tc.gov.uk.
RETENTION OF INFORMATION
The length of time for which we retain your information will depend on the reason why we are processing your data. Individual policy notices are contained within forms, so that you can read about the retention period for the data at the point that you are providing us with the information.
YOUR RIGHT TO BE FORGOTTEN
You have the right to request erasure of your personal data. This is also known as the right to be forgotten. However, this right does not apply in all cases, such as when the data is being processed for a public task. You may request that we delete your personal information either verbally or in writing and we will respond within one month.
ACCURACY OF INFORMATION
We want to keep your information up to date. If you believe that any information we have about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have physical, electronic and managerial procedures to safeguard and secure the information we collect and process, both online and in person. If - despite our security measures and safeguards - we detect a security breach, we will immediately assess the potential impact on the personal data we store and take the appropriate action
COMPLAINTS
In the unlikely event that we are unable to handle any requests or enquiries relating to your privacy to your satisfaction, details of the Council’s Complaints Policy can be found on the Town Council’s website.